UK Hallmark
All our products carry a UK Hallmark. Not sure what it means and why it is important? Please read the below mentioned to find out.
What is hallmarking?
The purpose of hallmarking is to protect buyers of precious metal items against fraud. The hallmark is a mark which shows that the item has been independently tested and verified as matching its description, and conforming to all legal standards of purity or fineness of the metal.
All items (over certain weights) sold in the UK and described as being made from gold, silver, platinum or palladium must have a legally recognised hallmark. The law is set out in the Hallmarking Act 1973 (which has been amended and updated on various occasions).
Who applies the hallmark?
Engraving
We offer a laser engraving service on most of our rings. Please see how you can add engraving to your selection below.
Please note there is a charge associated with this service, usually £35 but can vary based on the engraving required.
How do I know if my chosen ring is suitable for engraving?
Any ring that says 'can be engraved' is suitable for engraving.
To order this service, simply add the item to your basket and leave a note on the order stating:
"ENGRAVING MESSAGE: ..."
We will review your engraving request to ensure it is feasible and can be done.
Once confirmed we shall get in touch to confirm the fee and arrange payment.
Please note engraved items are considering to be bespoke items and therefore are ineligible for returns or refunds.
If you have any questions please do not hesitate to contact us.
Ring Size Guide
Ring size measurements are very precise and it is important to get this right to ensure your ring fits perfectly.
In order to get accurate measurements, we have created a printable ring sizer, this will allow you to get the correct size for your finger as well as measure any existing rings you may have.
Please ensure you follow the print instructions correctly to avoid errors.
You can download the printable ring sizer here.
Shop With Confidence
FAQs
Can I return my order?
We believe in providing the best possible experience to our customers so any item purchased from our ready stock can be returned to us within 30 days.
We cannot offer returns on items where you have chosen a specific diamond or any bespoke items.
You can view our full returns and refund policy here.
Can you engrave my ring?
We can engrave almost all rings available on our website although there are a few designs that cannot be engraved.
Please keep the following in mind:
- There is a character limit on most rings.
- Engraving will add 2-3 working days on the delivery date.
- It is not possible to return an engraved ring to us, even if it is within the 30 day period.
- It is not possible to resize a ring after engraving (this will affect the engraving and it may not look the same after should you still decide to do it).
If you wish to engrave your ring we strongly advise that you take the correct measurements using our ring size guide.
How do I get free jewellery insurance?
We offer a 14 day free jewellery insurance with every purchase however this does require you to make an application.
All items up to the value of £15,000/- can be insured.
Please follow this link to get your insurance.
Can I see the jewellery in store?
Yes, absolutely. We would be delighted to welcome you to our office space and show you all the items that are available.
Please book an appointment via this link.
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